Shipping & Returns
Shipping
Order processing typically takes 7-15 business day. Once your order has been processed, your item(s) will be shipped immediately. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. We ship domestically using LBC/AIR21 and if out of metro manila we use APCARGO, PAMBATO, 2go or you can nominate your own shipping company provider. Once your item has been shipped you will receive an email containing the tracking number for your shipment.
Free Shipping
We offer free shipping on orders over Php. 100,000. You can see if your order qualifies once we have finalized the order.
International Shipping
International shipping is currently available WORLDWIDE from Liberty Linen. We ship internationally with DHL Express Mail. All brokerage fees are excluded, however Liberty Linen is not responsible for customs fees or taxes incurred from importing goods – these are payable by recipient upon delivery. We ship the items fully insured and listed at full retail value. DHL Express Mail generally takes 2 to 5 business days, not including any customs delays. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable.
Returns
Web returns are eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.
Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund).
Customers will assume responsibility for return shipping charges. Liberty Linen will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Liberty Linen returns office. If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.
RETURN ITEMS TO
please email first before sending and will confirm the address
Value Added Tax
VAT is charged on orders shipped within Philippines.
Buying Gift Cards
If you are interested in purchasing a gift card please email libertylinenph@gmail.com
Changes
If you need to change your order please email libertylinenph@gmail.com as soon as possible. We are happy to make any changes before your order has been shipped.
Shipping
We ship domestically using ALL COURIER COMPANIES AND SHIPPING COMPANIES. We offer express and priority mailing services. Rates will be calculated based on weight and destination at time of checkout. Express mail is guaranteed 4 day delivery, while priority mail is 5-15 days delivery.
International Shipping
We ship internationally to all countries. Rates are calculated at the time of checkout. Liberty Linen is not responsible for customs fees incurred from importing goods. International shipment time varies based on destination but is generally 3 to 5 business days. Fragrance may not be shipped internationally.
Tracking Numbers
Once your item has been shipped you will receive an email containing the tracking number for your shipment. Liberty Linen only ships packages Monday through Friday.